Find quick answers about your account, profile, tasks, bookings, T2I wallet and safety. Search below or choose a topic. If you still need help, use the support options at the bottom of this page.
When contacting support, use your registered email address when possible and include the relevant task, booking or transaction reference.
1. Getting Started
How do I join or sign in?
Use the Join or Sign in options on TIME2INCOME. If email confirmation is requested, verify your email address before signing in. Account registration and login availability may depend on the current platform policy.
Is TIME2INCOME free to join?
Yes. Creating an account and browsing the marketplace are free. Some actions use T2I, the charge is shown before you confirm.
Can I use TIME2INCOME on a computer?
You can browse TIME2INCOME on supported phones, tablets and computers. Some features may look or work differently depending on your device and account access.
Which countries does TIME2INCOME support?
TIME2INCOME is designed for a global marketplace. Available services and features may vary by country, see Payments & Fees for currency information.
2. Profiles & Verification
How do I appear in provider search?
Sign in, open My Profile, complete your provider details and publish your profile. Approximate location is optional. If enabled, the website rounds location data before saving it to support nearby-first search.
Can I be both a service provider and a customer?
Yes. You can request services and offer services using the same account.
Why do I need a profile photo?
Add a profile photo in My Profile before posting a task, sending an offer, requesting a booking or publishing a provider profile. You can replace your photo from the same profile settings.
How does provider identity review work?
Before publishing a provider profile, submit a clear selfie for private review and give consent. You can publish while the review is pending. The selfie is not shown publicly, the Identity reviewed badge appears only after a reviewer approves it. If the review is not approved, you can submit a new selfie.
Is my profile photo the same as my identity selfie?
No. Your profile photo appears publicly on your profile and provider listing. The review selfie is submitted separately and remains private. A profile photo or selfie review is not a substitute for regulated financial KYC.
Can I hide or update my profile?
Use your profile settings to update your information and manage visibility where those controls are available.
How can I download my generated profile?
Open My Profile and choose the generated profile download option. See Payments & Fees for the current charge.
3. Finding Work & Services
How do I find a service provider?
Browse service categories, search for providers and use available location or other filters to find suitable professionals.
Can I offer remote services?
Yes, when the service and provider support remote delivery. Other services need an in-person arrangement, check the profile and agree on details before booking.
How can I find work?
Select Open Tasks in the header to browse customer requests. Search by skill or keyword, use the available filters and sort the results. Open a task to read its details and submit an offer. Current fees are listed under Payments & Fees.
How do nearby alerts work?
Sign in and enable Nearby alerts in your profile settings, then choose the categories you want. Alerts cover a 15 km area, matching categories are notified first, and other opted-in nearby users may be notified 30 minutes later. You can turn alerts off in the same settings.
4. Tasks & Bookings
How do I post a task?
Select Post Task in the header to open the task form. This is a separate page from Open Tasks. Add the task details, category, work mode, pricing, budget and schedule. Your balance is checked before the task is submitted, see Payments & Fees for the current charge.
What happens after I post a task?
Your open task can appear in Open Tasks for workers to find. They can review it and send offers. Check offers carefully and agree on the work and schedule before work begins.
How do I request a service?
Browse provider profiles and send a booking request. It stays unconfirmed until the provider accepts. Agree on the work, schedule, location and service price before work begins.
Can I cancel a booking request?
A request that has not been accepted is not a confirmed booking. Use the cancel option in My Activity when it is available. If the request remains unanswered or you cannot find a cancel option, contact support with the booking reference.
Can I edit or delete a task?
The task owner can edit an open task once or delete it while it is eligible for those actions. Check My Activity for the controls available on your task.
How long does an open task remain active?
Open tasks may remain active for up to five days. Check the task status in My Activity for its current availability.
How do task offers work?
Workers can send an offer with a proposed price and message from an open task. The task owner can review offers in My Activity and accept or decline them. If an offer is accepted, the work is assigned and appears in the activity list.
What happens after a booking is accepted?
The booking appears in My Activity. Booking chat opens after acceptance so both people can coordinate the work. The provider can start the work and mark it complete; the customer then confirms completion or reports an issue.
What happens to chat after a booking ends?
You can view the earlier chat in your booking history, but new messages are disabled after the booking ends.
How do I report or block someone in booking chat?
Open the booking chat and choose Report to send a concern for review, or choose Block chat to stop both participants from sending new messages there. If there is an immediate safety risk, contact local emergency services.
Can the customer and provider review each other?
After a booking is completed, each person can submit one rating for the other. If you have an unrated completed booking, TIME2INCOME will ask you to submit your rating before you continue using the app. A short written comment is optional.
5. Payments, Fees & Currency
Does TIME2INCOME process service-booking payments?
No. TIME2INCOME does not currently collect or release payments for service bookings. Customers and providers arrange those payments directly, agree on the amount and method before work begins.
Are there any task-related fees?
Current T2I charges are:
- Post a task: 1 T2I
- Open a task for the first time: 1 T2I, reopening an unlocked task is free
- Publish a provider profile: 1 T2I
- Download a generated profile: 1 T2I after you confirm. Saving a profile and downloading your original uploaded file are free.
- Send an offer: no separate T2I charge
Premium profile access is coming soon. A booking acceptance fee may also apply, its amount is shown before you confirm and is separate from the service price arranged by the users. Eligible accounts receive a one-time 100 T2I welcome reward that does not expire. T2I purchases are not available yet, so no token-purchase payment will be collected
Which currency will I see?
Your displayed currency depends on your selected country and supported account settings. Always check the checkout amount and currency before confirming payment.
Are task fees refundable?
Refund eligibility depends on the transaction and applicable policy. If a payment or token purchase is pending or unclear, do not pay again until its status is confirmed; check My Wallet and report the issue there.
What is TIME2INCOME Token (T2I)?
T2I is a platform token used for eligible features such as posting tasks, opening task details, publishing a provider profile and downloading generated profiles. It is not cash and cannot be withdrawn or converted to cash. Always check the displayed T2I charge before confirming an action.
Can I send T2I to another user?
If Send and Receive are enabled in My Wallet, you can transfer T2I internally using another signed-in user's wallet code. Transfers are immediate and cannot be undone or refunded. Check the recipient code and amount carefully before confirming.
How can I report a wallet or token issue?
Open My Wallet and choose Report token issue. Select the issue, describe what happened and, if available, choose the related wallet transaction or enter its reference. You may attach an optional JPG, PNG or WebP screenshot up to 5 MB, hide passwords, OTPs, PINs and full payment-card details first. Track the ticket status and support replies under Your support requests. Refresh your wallet to check purchase status and download a CSV of recent activity.
6. Safety & Trust
How do I report suspicious activity?
Use Report in the booking chat when available, or contact support using the options at the bottom of this page. Include the relevant reference and avoid posting private details publicly.
Should I share my password or OTP?
No. Never share your password, OTP, verification code, PIN or full payment-card details with anyone, including people claiming to be support.
Does TIME2INCOME guarantee service quality?
TIME2INCOME provides a platform to connect customers and service providers. Users should review provider information and agree on deliverables, timelines and pricing before starting work.
7. Account & Privacy
How can I change my profile information?
Sign in and open My Profile or Account Settings to update the information supported by your account.
How can I change my country or currency?
Use the available account or location settings. Some changes may be restricted by active bookings or transaction requirements.
How do platform notifications work?
Open the bell icon to view in-app notifications. In Profile settings, choose whether to receive booking, task-offer, booking-chat and wallet updates, and set optional account-wide quiet hours. Enable or turn off browser notifications separately on each device, browser permission is optional, and in-app alerts still work without it. Nearby alerts have separate location consent and category choices.
Does TIME2INCOME store my exact location?
Nearby alerts require your consent and use approximate location privately for matching. Provider search uses rounded location data. Refer to the Privacy Policy for details.
How can I delete my account?
Contact [email protected] to request assistance with account deletion. Applicable legal and transaction-record retention requirements may apply.
8. Technical Support
I cannot sign in. What should I do?
Check your email address and password, confirm your email if required, and try again. For a forgotten password, use the reset steps below.
How do I reset my password?
On the sign-in page, choose Forgot password? and follow the instructions sent to your email. Check your spam or junk folder too.
I am not receiving verification emails. What should I do?
Check your spam or junk folder and confirm that your email address is correct. If the email still does not arrive, use the support options below.
The website or app is not working correctly. What should I do?
Refresh the page and check your internet connection. If the problem continues, contact support with your device and browser, what you were trying to do, and any error message. Do not include passwords or verification codes.
9. Policies & Legal
These policy documents are currently available:
Additional policy documents, including cancellation and refund details, will be added when they are ready.
Can features, charges or rules change?
Features and eligibility may change as TIME2INCOME develops. Check the latest details and displayed charge before confirming an action, and review published policies for the current terms.
TIME2INCOME - A marketplace for time, skills and opportunity